Shipping policy
Ferrecci USA — Returns & Store Credit Policy
At Ferrecci USA, we take pride in offering quality menswear and a refined shopping experience. Please review our return policy carefully before placing your order.
No Refunds
We do not issue refunds to the original form of payment, and we do not offer direct exchanges. If your return is approved, you will receive store credit in the form of an electronic gift card (e-gift card) that may be used toward any future purchase. Store credit:
- Is issued for the merchandise value only
- Does not include original shipping charges
- Never expires
- May be used in combination with active promotional offers
Please note: any discount code used on the original order may not carry over to a future purchase unless a valid code is entered at checkout.
Return Eligibility
You have 30 days after receiving your item to request a return. Eligible items must meet all of the following conditions:
- Unworn, unaltered, and unused
- Free of any odor (including smoke, cologne, and deodorant)
- In resalable condition with all original tags and packaging intact
- Accompanied by a receipt or proof of purchase
Items that do not meet these requirements will not be accepted.
How to Start a Return
- Contact us at info@ferrecciusa.com to request a return before shipping anything back.
- If your return is approved, we will send you return instructions.
- Items sent back without prior return approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately at info@ferrecciusa.com so we can evaluate the issue and make it right.
Final Sale Items
The following items are final sale and are not eligible for return or store credit:
- Sale items
- Special orders
- Linen items
- Jewelry
- Hats
- Gift cards
Return Shipping
Customers are responsible for all return shipping costs, and original shipping charges are non-refundable. We strongly recommend using a trackable and insured shipping service, as Ferrecci USA is not responsible for lost or damaged return shipments.
Orders & Delivery
You will receive an order confirmation once your purchase is placed, along with tracking information once your order has shipped.
Contact Us
- Call: 213-745-2322
- Text: 866-807-0706
- Email: support@ferrecciusa.com
Return Address
Ferrecci USA Returns 1969 S. Los Angeles St. Los Angeles, CA 90011