Refund policy

No Refunds. Store Credit Only.

Ferrecci USA does not issue refunds. All sales are final. By placing an order, you agree to this policy. We do not refund to the original form of payment. We also do not offer direct exchanges.

If your return is approved, you will receive store credit as an electronic gift card (e-gift card) that you can use on any future purchase. Store credit:

  • Is issued for the merchandise value only
  • Does not include original shipping charges
  • Never expires
  • May be used together with active promotional offers

Any discount code used on the original order may not carry over to a future purchase unless a valid code is entered at checkout.

Return Eligibility

You have 7 days after receiving your item to request a return for store credit. Requests made after 7 days will not be accepted. Items must be:

  • Unworn, unaltered and unused
  • Free of any odor (including smoke, cologne and deodorant)
  • In resalable condition with all original tags and packaging
  • Accompanied by a receipt or proof of purchase

Items that do not meet these requirements will not be accepted.

How to Start a Return

  • Email support@ferrecciusa.com within 7 days of delivery with your order number to request a Return Authorization (RMA) number before sending anything back.
  • If your return is approved, we will email you an RMA number and return instructions.
  • Write your RMA number clearly on the outside of the package.
  • Returns without an RMA number will not be accepted and will not receive store credit.

Return Shipping

You are responsible for all return shipping costs, including the cost of any return label. Original shipping charges are non-refundable. We recommend a trackable, insured shipping service. Ferrecci USA is not responsible for lost or damaged return shipments.

Final Sale Items

These items are final sale and cannot be returned for store credit:

  • Sale items
  • Special orders and custom or personalized items
  • Linen items
  • Jewelry
  • Hats
  • Gift cards

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us right away at support@ferrecciusa.com so we can review it and make it right.

Contact Us

  • Call: 213-745-2322
  • Text: 866-807-0706
  • Email: support@ferrecciusa.com

Return address: Ferrecci USA Returns, 1969 S. Los Angeles St., Los Angeles, CA 90011